Managed IT Services Overview

Managing the people, processes and toolsets of your ICT operations is complex, time-consuming, costly and distracting. Internal systems and capabilities take time to build and are expensive to maintain, particularly in new or specialized domains. Yet, you need to ensure that your ICT runs cost-effectively and meets your evolving business needs.

Our managed services and its methodology is based on best practices learned from hundreds of customer engagement. Our approach is based on mature project management principles but is flexible and adaptable to the needs of your business.

Well-delivered managed services can help deal with the day-to-day operations of one or more of your technology domains. To ensure you use a service that fits seamlessly and effectively into your environment, your service provider must be able to manage your technology domain(s) end-to-end, offering technical expertise, With over the management of one, or several, of your technology domains to an expert IT services management provider requires trust. Handing over the management of one, or several, of your technology domains to an expert IT services management provider requires trust. service consistency and flexibility across multiple vendors, technologies and geographies. With over 30 years’ experience across six ICT domains, Greenware Technologies delivers consistent managed services globally. We do so cost-effectively and efficiently thanks to our scale, methodologies and high levels of standardization. Our growing managed services portfolio includes several globally standardized managed services products in specific technology domains – including networks, systems, storage, data protection, data centres, security, unified communications and collaboration and contact centres. We can also offer custom managed services based on your specific requirements, delivered through our IT outsourcing capabilities. We constantly build our list of standardised service offerings through the skills, experience and methods we gain over time. The quality and reliability of our services is guaranteed in terms of service levels. We give you access to leading technical and management expertise, and follow best practices in line with industry standards such as the IT Infrastructure Library (ITIL). We can also offer third-party expertise such as Cisco, Microsoft, Blue Coat, Check Point, F5, Juniper, Riverbed, Dell EMC, NetApp and more.

  • Increased availability of your business systems.
  • Predictable performance to manage your IT service level targets.
  • Faster resolution to IT support issues.
  • Experienced resources to support your business systems.